You can manage, modify or cancel your bookings from your customer account.
A confirmation email is automatically sent to the email address provided during your booking. If you have not received it, please check your spam or junk folder. If the issue persists, log in to your customer account on the website: your booking will be visible there if payment was successfully processed. You can also contact us via the contact form, quoting your order number.
You can modify your booking directly from your customer account, under "My bookings", up to 30 days before your arrival date. Select the relevant order and click "Modify my order". If the change is made less than 30 days before your arrival, it will no longer be possible online. In that case, please contact the refuge concerned directly.
You can manage your cancellations directly from your customer account, under My bookings.
You can submit a cancellation request from your account.
More than 30 days before arrival, you will be refunded 80% of the deposit paid, in accordance with the general terms and conditions of sale.
Less than 30 days before arrival, no refund will be made, unless you took out cancellation and trip interruption insurance at the time of booking and your reason for cancellation is covered by the policy.
If you took out cancellation and trip interruption insurance and your reason for cancellation is covered by the policy, the insurance may reimburse 95% of the deposit paid.
If your payment has failed, first check that your bank card is activated for online payments and that your spending limit is sufficient. You can restart your booking directly from your basket.
If the amount has been charged but you have not received a booking confirmation, first check your customer account. If needed, contact us via the contact form, quoting your email address and the transaction amount. We will look into it as quickly as possible.
Your payments can be viewed in your customer account.
The calculation is made automatically according to the conditions of each place to stay.
If you notice an error, you can contact the place to stay concerned directly.
Some transactions may appear with a slight delay.
For any question about your stay (timetable, meals, welcome, practical information), remember to read the useful information included in your booking confirmations.
The list of places to stay is available here.
Our platform lists all the refuges and guesthouses that are members of the Association des Gardiens du Tour du Mont-Blanc. If a place to stay does not appear, it is not part of the association and therefore cannot be booked through our website. There are other refuges in the Mont-Blanc area that are not TMB members: we invite you to contact them directly.
Booking takes just a few steps: create your account, choose your date, starting point, type of accommodation and number of hikers, compare availability, then pay the deposit.
You can find the General Terms and Conditions as well as insurance information here.
Route, walking times, gear, good practice in the mountains: find all our advice for preparing your trek.
The TMB is a mid-mountain trek accessible to anyone in good physical condition, with previous hiking experience and appropriate training beforehand. It requires good endurance to walk 5 to 8 hours a day for several consecutive days. It is also important to train with an 8 to 10 kg rucksack. The elevation gain is significant throughout the trek: every day there is a pass to climb and descend.
It is advisable not to neglect your TMB preparation, both in terms of the length of the stages and your physical fitness. Good physical preparation will make the trek feel easier and let you fully enjoy the surrounding nature and landscapes, and savour a break at the top rather than simply enduring the effort.
The Tour du Mont-Blanc generally takes 7 to 12 days depending on your pace. Experienced hikers can complete the classic route in 7 days. A 9 or 10-day itinerary is suitable for regular hikers and allows more time to enjoy the scenery.
The essentials: a 30 to 50-litre rucksack, broken-in hiking boots, a three-layer clothing system, trekking poles, water bottle, head torch, first-aid kit and emergency blanket, IGN “Tour du Mont-Blanc” map, GPS,.... (see our Check-List). If you are staying in a dormitory, a sleeping bag liner, earplugs and a towel will be your friends.
Browse the full FAQ or write to us via the contact form. For a faster reply, choose the right subject and give your order number if your request concerns a booking.
